Same like your image you make the first impression on the telephone. It can mean the difference in a good job or a promotion at work. Your telephone personality and protocol can influence your social life; they reflect you and your household.
When the call is for someone else
Rules:
1. Answering the phone: Clear and Pleasant voice. Never be gruff, too quiet or, as your caller has no control over your mood or situation. Depends on a household or business the requirements for answering the phone Re. Ex. "Hello!" or "Smith Residence, Sherly Speaking...
Please consider NO for: expressions like: "yeah," "what," or "who is this?"
For Business:
"Smith Boutique, this si Sherly speaking:
"Good Morning, Smith Boutique"
"Smith Boutique, may I help you?"
When Someone Is Calling you
Response:
"This is she." or "This is Sherly"
When the call is for someone else
May I ask who's calling?
May I tell her whos calling
Whos calling please?
Placing a caller on hold
"Just a minutes, please"
"Let me see if she is available. One moment please"
" Can you hold for a moment, please?"
"She is on the other line. Would you like to hold or can I give her a message?"
Taking a message
"She isn't in this morning. May I tell her who called
"She is with a client right now. May I have her return your call?"
"She is tied up presently. May I take a message for Her?
When you are calling someone
This is Sherly Smith. May I speak with Mr. Wood."
This is Sherly. Mai speak with James?"
Concluding a call
"Thank you for speaking with me. I will follow up on our conversation".
Don't talk for extended period of time. You can conclude the phone call:"
"I'm afraid I have another call coming in. Thank you for you calling."
"I appreciate your call. "
" It's good to hear form you."
Good Luck...